When paying by cards, a refund in cash is not allowed. The refund policy is regulated by the rules of international payment systems.

In order to refund back to the bank card, it is necessary to complete the “Refund Request Form”, which is sent on demand to your email address. Refund request form along with a copy of the passport should be sent to confforum@gmail.com.

A claim for the refund will be considered by the company within 3 (three) working days of its receipt.

The client has the right to refuse the service on the following conditions:
– if the refusal is made 30 before the event – the refund is made in the amount of 80% of the total cost of the service;
– if the refusal is made less than 30 days, but no later than 9 days before the event – the refund is made in the amount of 30% of the total cost of the service;
– if the refusal is made less than 9 days before the event – no refund is possible.

Refunds shall be credited to the bank card within 21 (twenty one) working day of the “Refund Request Form” receipt by the company.
In order to refund back for transactions made with errors, it is necessary to apply with a written application and an attachment copies of the passport and checks / receipts confirming the erroneous charge off the bank card. This application must be sent to confforum@gmail.com.