Payment rules

Card payments are carried out by AO “ALFA-BANK”.

VISA and MasterCard are accepted for payment.

The payment service via the Internet is carried out in accordance with the Regulations of the international payment systems VISA and MasterCard on the principles of confidentiality and payment security, using the most modern methods of verification, encryption and data transmission through closed communication channels. The bank card data is entered on the secure payment page of AO “ALFA-BANK”.

On the page for entering the data of the bank card, it is required to enter the card number, cardholder, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All the necessary data is printed on the card. The three-digit security code is the three digits on the back of the card.

Then You will be redirected to the page of your bank to enter the 3D secure code sent to your mobile phone.

The name in the field “Cardholder” should be spelled as it is written on your bank card. Please, fill your name WITOUT ACCENTS.

Cases of payment failure:
Bank card is not intended for internet payment. Contact issuing bank for details;
Insufficient funds. To find out more, please get in touch with your bank.
Wrong bank card details;
The bank card has expired. Is usually printed on the front side of a bank card (it is month and year until which your card is valid). More information about validity of the card You can get in issuing bank;

If You have any questions about card payments or other issues related to the operation of the site, you can contact the following phone number: +79217764543 or e-mail

The personal information (name, address, telephone number, email, bank card number) is confidential and is not subject to disclosure. Your credit card details are transmitted only in encrypted form and not to be stored on our server.

When paying by cards, a refund in cash is not allowed. The refund policy is regulated by the rules of international payment systems.

In order to refund back to the bank card, it is necessary to complete the “Refund Request Form”, which is sent on demand to your email address. Refund request form along with a copy of the passport should be sent to

A claim for the refund will be considered by the company within 3 (three) working days of its receipt.

The client has the right to refuse the service on the following conditions:
– if the refusal is made 30 before the event – the refund is made in the amount of 80% of the total cost of the service;
– if the refusal is made less than 30 days, but no later than 9 days before the event – the refund is made in the amount of 30% of the total cost of the service;
– if the refusal is made less than 9 days before the event – no refund is possible.

Refunds shall be credited to the bank card within 21 (twenty one) working day of the “Refund Request Form” receipt by the company.

In order to refund back for transactions made with errors, it is necessary to apply with a written application and an attachment copies of the passport and checks / receipts confirming the erroneous charge off the bank card. This application must be sent to